Effective Date: September 5, 2026
This Refund & Cancellation Policy explains the cancellation, refund and payment procedures applicable to bookings made through www.sdvcabs.in.
1. Booking Cancellation by Customer
Customers may request cancellation of their cab booking before the scheduled pickup time, subject to the applicable cancellation terms.
Depending on the time of cancellation and the type of booking, cancellation charges may apply.
2. Cancellation Charges
Where cancellation charges are applicable, the amount may be deducted from the advance payment or booking amount.
3. Refund Eligibility
A refund may be considered in situations such as:
- Booking cancelled within an eligible cancellation period.
- Duplicate payment made for the same booking.
- Payment was successfully deducted but the booking was not created.
- SDV Cabs cancels a confirmed booking and the customer is eligible for a refund.
- Other circumstances specifically approved by SDV Cabs.
4. Non-Refundable Situations
Refunds may not be provided where the customer fails to arrive at the pickup location, provides incorrect booking information, or cancels after the applicable cancellation period.
Refunds may also be restricted where the service has already been substantially provided.
5. Failed or Pending Payments
If an amount is deducted from the customer's bank account but the booking is not successfully created, the transaction may be verified with the relevant payment gateway or banking system.
Subject to confirmation of the transaction, the eligible amount may be refunded according to the payment gateway's processing timelines.
6. Refund Processing
Approved refunds will normally be processed to the original payment method used by the customer, wherever technically possible.
The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.
7. Cash Payments
For bookings paid in cash, refunds or adjustments, where applicable, may be handled separately based on the circumstances of the booking.
8. No-Show
If a customer does not arrive at the agreed pickup location within the applicable waiting period, the booking may be treated as a no-show and the customer may not be eligible for a full refund.
9. Service Cancellation by SDV Cabs
SDV Cabs may cancel a booking due to vehicle unavailability, operational issues, safety concerns, incorrect booking information, unforeseen circumstances or other legitimate reasons.
Where applicable, customers will be eligible for a refund of the amount paid for the cancelled service, subject to the circumstances.
10. Refund Disputes
If you believe you are entitled to a refund and have not received it, please contact SDV Cabs with your booking details and payment information so that the transaction can be investigated.
11. Contact Us
For cancellation or refund-related queries, please contact SDV Cabs through the contact details available on our website.
Website: www.sdvcabs.in